How much is shipping?
Free standard shipping Aus wide, free express shipping over $50AUD. Express shipping is $12 for orders under $50.
International shipping is $20.
How long until I get my order?
All orders are aimed to be shipped within 24 hours of purchase. Depending on what shipping you choose & where you are located you should receive your package of poise within 3-10 business days.
Can I get a refund or exchange on my piece?
Due to hygeine reasons refunds will only be honoured in the rare instance your jewellery comes faulty or damaged. Please note general wear & tear is not considered faulty. If your piece starts to tarnish over time this is not considered faulty. To read more on our refund policy click here.
How will my order be packaged?
All jewellery will come in a jewellery box. All of our packaging is plastic free & environmentally friending. Our bubble mailers are compostable & reusable - yes they are plastic free too!
What is 925 Sterling silver?
925 Sterling silver consists of 92.5% of pure silver whilst the remaining 7.5% is usually made up of other alloys, such as copper. Sterling silver requires a mixture of alloys because pure silver is soft & mixing it with other alloys increases durability & hardness
What is Gold Plating?
Gold plating is the process of coating a metal with a layer of Gold. All of our pieces are 925 sterling silver, plated with either 14k or 18k gold.
Will my pieces make my skin turn green?
Our pieces will not tarnish or turn your skin green! All gold plating eventually wears down, however if cared for properly this process can take up to 2 years. Click here to find out more on caring for your jewellery.
Why should I buy gold plated over real gold?
Gold plated sterling silver is a more affordable way to feel & look luxurious without having to break the bank! Whilst still looking & feeling closely similar to real gold it will cost you a fraction of the price.
Can i engrave my jewellery?
It's not recommended to engrave your jewellery from us. As our jewellery isn't solid gold engraving can go through the plating leaving the gold plating scratched.